Warranty
Two years on the frame, one on the components — and the guarantees Australian Consumer Law gives you regardless.
What is covered
Frame: 2 years. Components: 1 year, excluding tubes and brake pads. Cover starts on the date of purchase.
Warranty claims on equipment other than a footbike and its components are processed through that product's own manufacturer and are subject to their approval.
Your rights under Australian Consumer Law
This warranty sits on top of the guarantees you have under Australian Consumer Law, which cannot be excluded. You are entitled to a replacement or refund for a major failure, to have goods repaired or replaced if they fail to be of acceptable quality, and to compensation for any other reasonably foreseeable loss or damage.
When the warranty applies
The warranty is valid where the product has been used for its intended purpose and in line with the manual, the warranty card is completed, and proof of purchase can be produced on request.
A repair carried out by a third party in conflict with these terms is at your own cost, and you are responsible for any damage caused in transit to a service centre.
Making a claim
Email us with your order number, the model, and photographs of the problem. Claims relating to delivery damage must be made within 7 days of receipt.
Assembly manuals, user manuals and safety information for every model are on the Technical information page.