This policy explains how orders from Footbikes Australia are dispatched and delivered within Australia.

1. Shipping Costs

Shipping charges are calculated based on:

the products ordered
parcel size and weight
delivery location
delivery type.

The applicable shipping charge will normally be shown during checkout or advised before the order is confirmed.

2. Remote & Special Delivery Locations

Some remote, regional or difficult-to-service locations may attract freight charges higher than the standard amount calculated at checkout.

If this occurs, we will contact you before dispatch and advise you of the additional freight cost.

You may:

accept and pay the additional freight charge, or
cancel the affected order and receive a refund of any amount paid for that order. The refund doesn’t include the bank and third-party payment services fees ( eg. Afterpay)

We will not dispatch the order at an increased freight price without your agreement.

3. Footbike Deliveries

For footbike orders, customers may choose delivery to a business address or residential address where those options are available.

A business address means a commercial premises with normal business opening hours and staff available to receive deliveries.

A business operated from a residential property is treated as a residential address for freight purposes.

Customers are responsible for selecting the correct delivery type and providing accurate delivery details.

Additional carrier charges caused by incorrect or incomplete information may be passed on where reasonably incurred.

4. Accessories

Accessories are generally sent using Australia Post or another suitable carrier.

Where the size or quantity of an order exceeds the dimensions covered by the standard shipping option selected at checkout, we will contact you before dispatch if an additional freight charge is required.

You may accept the revised freight charge or cancel the affected order for a refund.

5. Dispatch Times

Standard orders are normally dispatched within 3 business days after payment is received.

Express orders are normally dispatched by the next business day after payment is received, where stock is available.

Dispatch times may be longer where:

an item is temporarily unavailable
an order requires assembly or special preparation
additional freight arrangements are required
circumstances outside our reasonable control cause a delay.

If there is a material delay, we will contact you where reasonably possible.

6. Estimated Delivery Times

Most orders are expected to arrive within approximately 7–12 business days after dispatch.

Delivery times are estimates only and may vary depending on destination, carrier operations and circumstances outside our control.

Express delivery refers to the selected freight service and does not guarantee a particular delivery date unless expressly stated.

7. Tracking

Where tracking is available, we will provide tracking details after the order has been dispatched.

If your order has not arrived within the expected delivery period, please contact us with your order details.

Email: info@footbikes.com.au

8. Delivery & Authority to Leave

Delivery requirements depend on the carrier and service selected.

Some deliveries may require a signature.

If the customer or recipient gives a carrier authority to leave a parcel unattended, responsibility for the parcel after delivery may be affected by the carrier's applicable terms.

9. Incorrect Address, Redelivery & Undeliverable Parcels

Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned, redirected or requires redelivery because of:

an incorrect or incomplete address
incorrect residential/business classification
failure to collect the parcel
no suitable person being available to receive it where required,

reasonable additional freight or redelivery costs may be payable by the customer.

We will advise you of any additional amount before arranging redelivery.

10. Lost or Damaged Shipments

If an order appears to be lost or arrives damaged, please contact us as soon as reasonably possible.

We may ask for photographs, packaging information or other evidence so that we can investigate the matter with the carrier.

Nothing in this policy limits any rights or remedies available under Australian Consumer Law.

11. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes or limits any rights or remedies that cannot legally be excluded under Australian Consumer Law.

Shipping and Delivery Policy