This policy applies to products purchased from Footbikes Australia.

Our voluntary return policy operates in addition to your rights under the Australian Consumer Law.

1. Change-of-Mind Returns

You may return an eligible product within 30 days of purchase for a refund of the purchase price, excluding original shipping and handling charges.

To qualify for a change-of-mind return:

the product must be unused, undamaged and in resalable condition
the original packaging should be included
original tags and product information should remain attached where applicable
the product must not be identified as non-returnable at the time of purchase.

The customer is responsible for return shipping costs for change-of-mind returns.

We are not responsible for items lost or damaged during return shipping, so we recommend using a tracked and appropriately insured delivery service.

2. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, unsafe, not of acceptable quality, not fit for its disclosed purpose, or does not match its description, you may have rights under the Australian Consumer Law.

These rights are not limited by the 30-day change-of-mind period.

A faulty product does not need to be returned in its original packaging.

We may ask for reasonable proof of purchase and may inspect or assess the product before determining the appropriate remedy.

Depending on the nature of the problem, the remedy may include a repair, replacement, refund or other remedy required by Australian Consumer Law.

If a product is confirmed to have a problem covered by Australian Consumer Law, we will reimburse reasonable return costs where required by law.

For large or difficult-to-return faulty products, please contact us before arranging transport so we can determine the most appropriate return or collection method.

3. Delivery Damage

Please inspect your order when it arrives.

If you notice visible transport damage, missing items or an incorrect product, please contact us as soon as reasonably possible.

Prompt notification helps us resolve freight-related issues with the carrier, but it does not limit any rights you may have under Australian Consumer Law.

4. How to Request a Return

Please contact:

info@footbikes.com.au

Include, where available:

your order number
the product you wish to return
the reason for the return
photographs or other relevant information if the product is damaged or faulty
whether you are requesting a refund, replacement or exchange.

We aim to respond within 2 business days.

Please do not return large or faulty products until we have confirmed the appropriate return arrangements.

5. Refund Processing

Once a returned product has been received and, where necessary, assessed, we will advise you of the outcome.

Approved refunds will normally be processed within 5 business days.

Where practical, refunds will be made using the original payment method. If this is not possible, we may request alternative payment details.

For approved change-of-mind returns, original shipping and handling charges are not refundable.

This does not affect any right to recover delivery or return costs where required under Australian Consumer Law.

6. In-Store Returns

Please contact us before visiting so we can arrange a suitable time.

Email: info@footbikes.com.au

Where possible, in-store returns will be assessed and processed at the appointment.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy limits or excludes any consumer guarantee, remedy or other right that cannot legally be excluded.

Returns & Refund